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Humanitarian Charity

Paid social campaign snaps up 31% ROAS for Humanitarian charity

A global humanitarian organisation focused on delivering emergency aid and development programmes.

31%
ROAS during the Ramadan campaign
8%
Average ROAS throughout BAU activity

The challenge

With established platforms like Meta and TikTok already maximised, the client sought to tap into a new audience on Snapchat to drive additional donations during its most vital fundraising period: Ramadan.  

We were up against four core challenges:

1

Launching on a new channel with no historical performance data, meaning we had limited insight into what would or wouldn't work

2

Compressed timelines: the need to launch, test, and scale quickly, preceding Ramadan

3

To deliver an agreed minimum ROAS target

4

The need to prove Snapchat’s viability as a business-as-usual (BAU) paid social channel that could drive incremental donations

The strategy

Our approach for Snapchat was to leverage best practices for a fast and efficient launch, then push beyond them to drive and prove true incremental growth.

1

Phase 1: Foundational framework for a fast launch

‣ Adapted best-practice frameworks from Meta & TikTok

‣ Used a 28-day attribution window to maximise initial signal density

‣ Launched with standard pixel tracking as a tactical decision to ensure an on-time start

2

Phase 2: Signal strengthening and optimisation

‣ Drawing on learnings from Meta and TikTok as well as early Phase 1 data, we leveraged engaging videos for top-of-funnel storytelling and static assets for lower-funnel conversions

‣ Post-Ramadan, we implemented the Snapchat Conversions API (CAPI) and converted to a 7-day attribution window to improve data quality and attribution.

3

Phase 3: Validation beyond platform metrics

‣ The initial campaign ROAS during Ramadan was exceptional, but raised healthy scepticism about platform-level attribution.

‣ We planned an incrementality test, run by our measurement team using 1PD, to isolate Snapchat's true contribution, which would help inform whether or not the platform was viable to be a BAU paid social channel.

Results

Snapchat was established as an always-on BAU channel, proving it can deliver a strong ROI in non-peak times and an even stronger ROI in peak times, driving standout performance year-round.

Budget allocation doubled for Q3 2025, with an incrementality test planning to guide the long-term growth strategy for Snapchat as a channel.

31%

ROAS during the Ramadan campaign (February-March 2025)

8%

Average ROAS throughout business-as-usual (BAU) activity from April to June 2025.

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