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Electrical Retailer

Plugging into growth: 21% boost in premium brand conversions for electrical retailer

An online electrical retailer based in the UK, serving nationwide. It provides a wide range of white goods, small domestic and entertainment appliances, such as TVs. It prides itself on high-quality customer service, including next-day delivery and installation, which puts it at the forefront of its industry.

21%
YoY increase in overall premium brand conversions
94%
YoY increase in conversions for Samsung products
56%
YoY increase in conversions for LG products

The challenge

Our client operates within the home appliances industry, which is highly competitive and has many competitors operating in the same space.

The client aims to position itself in the market as a ‘premium retailer’. To achieve this, it would focus on pushing orders for premium-branded appliances over mainstream brand products with smaller margins

We were tasked with increasing:

  • Increasing orders containing premium brands by +20%
  • Increase the overall Average Order Value (AOV) ahead of the peak trading period (Nov-Dec)

To achieve this, we would define which brands were classed as ‘premium’ and ‘non-premium’ for each product category, alongside establishing a baseline AOV. We would need to keep efficiency within set boundaries, and driving high-intent traffic would achieve this.

The strategy

We used a two-pronged strategy across Search and Performance Max to meet our goals.

For Search Ads 360 (SA360), we created SKU-level ads using Inventory Management campaigns. These ads targeted users who were ready to buy premium, high-value products, like a specific TV model. By matching our ads to search terms containing exact model numbers, we achieved high ad relevance. We also used dynamic elements like real-time price and stock levels in the ad copy to ensure the information was always current.

Our Performance Max strategy was built on a three-tiered structure. We split campaigns into “Premium” and “Non-Premium” to correctly categorise brands and set different budgets and targets for each, giving us granular control over traffic.

To address the issue of Performance Max favouring top-selling products and neglecting others, we created a separate “Zombie” campaign for non-converting SKUs. This gave these overlooked products their own budget and targeting to increase their visibility.

Our system was designed to ensure all inventory received coverage. Products that hadn’t sold within a specific timeframe were automatically labelled and moved into the “Zombie” campaign via a supplementary product feed. Once an item is sold, a Google Ads Script removes its label, returning it to its original campaign. This approach helped us manage the significant differences in sales pace across various product categories, such as TVs selling faster than large appliances, and ensured our entire inventory was visible to potential customers.

The results

21%

YoY increase in overall premium brand conversions

145%

YoY increase in conversions for Haier products

94%

YoY increase in conversions for Samsung products

84%

YoY increase in conversions for Hisense products

56%

YoY increase in conversions for LG products

7,100+

Conversions from ‘zombie’ non-converting  campaigns, an incremental increase of 17% of all conversions provided by Performance Max (Nov 24 – May 25)

1,450+

Conversions from ‘SA360 Inventory Management’ campaigns, 44% of all conversions provided by Search (Nov 24 – May 25)

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