The challenge
Our client operates within the home appliances industry, which is highly competitive and has many competitors operating in the same space.
The client aims to position itself in the market as a ‘premium retailer’. To achieve this, it would focus on pushing orders for premium-branded appliances over mainstream brand products with smaller margins
We were tasked with increasing:
- Increasing orders containing premium brands by +20%
- Increase the overall Average Order Value (AOV) ahead of the peak trading period (Nov-Dec)
To achieve this, we would define which brands were classed as ‘premium’ and ‘non-premium’ for each product category, alongside establishing a baseline AOV. We would need to keep efficiency within set boundaries, and driving high-intent traffic would achieve this.